EnquiryOS

Capture enquiries, respond with relevant information and keep outstanding requests visible until they have been handled.

EnquiryOS is being developed for small service businesses that manually copy requests into a tracker, answer similar questions and prepare quotations or custom decisions. Its purpose is to connect communication with the work that comes afterward.

Customers can receive an initial response and continue in the same email conversation. The owner gets briefings when judgment is needed, reminders for unresolved requests and an operational overview. Form and configured Gmail integrations are the current boundary; additional messaging channels need separate work.

Product

Axelyn EnquiryOS

Architecture

Five coordinated n8n workflows

Demo business

Northstar Web Studio — fictional sample data

A recorded email status of Sent can sit alongside a human-handling status of New and a follow-up requirement of Yes. The customer has received a response, but the owner still has work to do.

Company information guides replies. Quotations, approvals, availability commitments and exceptional cases remain with the business owner. The system must not treat an automated acknowledgement as a completed human response.

Google Sheets provides the business-facing tracker and Owner Dashboard. n8n Data Tables hold operational identifiers for duplicate checks, Gmail threads and processed messages. The owner should see the result of the system without opening individual n8n executions.

The workflows coordinate communication, tracking and owner notifications. Each has a defined trigger, expected output and route for exceptions.

Sending an email and recording its outcome are separate operations. Recovery needs to check what already happened before a retry, so it does not unnecessarily send the same customer message twice.

The engineering target remains Gmail acceptance within 60 seconds for 95% of eligible, successfully processed new enquiries. This is unverified and does not guarantee inbox delivery or human response time. Time-saving, conversion and revenue claims need measured evidence.

RM290 one-time setup.

This introductory setup covers a tightly defined configuration for one business. The included workflows, one form, tracker, company knowledge, reminder policy, dashboard and handover must be agreed before quoting. The fee does not automatically include the complete five-workflow system.

n8n hosting, model usage, Gmail or Google Workspace fees, extra integrations, ongoing monitoring and maintenance are separate. Unlimited customisation, continuous support and formal service-level guarantees are outside the introductory proposal.