Backend services, document processing, validation and failure handling for Monitorscape.
Read the Monitorscape case studySoftware engineer based in Malaysia, working with suitable clients internationally.
Explore my portfolioAutomation & integrations
Connect your tools with n8n. Handle routine steps, bring the right work to your attention and keep track of what still needs doing.
Defined workflows. Connected tools. Human control. View pricing
The automation collection
Explore Axelyn EnquiryOS: five connected workflows for intake, customer conversations, overdue follow-up, owner reporting and error visibility.
All systems 01
Built with n8nDemo with sample data, not client work. The preview shows EnquiryOS’s intake workflow.
Our process
See the weeks, the review points and what each stage produces. Orange and navy show Axelyn’s work; grey shows your part.
Illustrative planning schedules, not delivery commitments. The enquiry setup adapts an existing workflow; custom automation has its own scope and quotation. Account access, company information and acceptance results determine the agreed release date.
Configure an agreed selection of existing EnquiryOS workflows for one business, then verify the included paths before release
Scroll across the schedule, then select a stage to see its deliverables.
| Workstream | Week 1 |
|---|---|
| Your partCompany information, accounts and review | |
| Agree the scopeOne business and one intake form | |
| ConfigureAdapt the agreed EnquiryOS workflows | |
| Verify & hand overBusiness paths, failures and ownership |
Your part · Week 1
Provide the company information the system may use, connect your accounts and name the person who handles follow-up. Review representative enquiries and replies.
Agree the scope · Week 1
Agree what can receive an automated reply, what needs human attention, the duplicate window and the reminder threshold. Confirm third-party costs and operational ownership.
Configure · Week 1
Preserve the existing architecture. Configure the form, Google Sheets tracker, Data Table registry, company knowledge, OpenRouter model and Gmail account for the agreed business.
Verify & hand over · Week 1
Test new enquiries, duplicates, human review, sent-email status, reminders and a deliberately broken connection. Record any gaps before presenting the setup as ready for use.
Verify & hand over · Week 1
Record observed response latency and explain how to maintain company information, update human-handling status and recover failed work. Ongoing support requires a separate agreement.
One repeatable process with agreed inputs, connections, exception handling and acceptance checks
Scroll across the schedule, then select a stage to see its deliverables.
| Workstream | Week 1 | Week 2 |
|---|---|---|
| Your partCurrent process, access and acceptance | ||
| Map & scopeInputs, outputs and exception paths | ||
| BuildConnect the tools and retain state | ||
| Verify & hand overFailure checks and operating guidance | ||
Your part · Week 1
Show the current steps and representative inputs. Confirm authorised access to the tools involved and who acts on exceptions.
Your part · Week 2
Review the outputs, failure cases and recovery steps against the agreed acceptance criteria.
Map & scope · Week 1
Define one process, its named integrations, record structure, duplicate handling and human decisions. Agree the release boundary and a separate quotation.
Build · Weeks 1–2
Implement the agreed n8n workflow with deterministic validation, routing and persistence. Use AI only where drafting or classification helps the defined task.
Verify & hand over · Week 2
Exercise representative inputs, duplicates and provider failures. Verify alerts and recovery, then hand over workflow exports, configuration notes and operating guidance.
What the work covers
The aim is to reduce routine administration while giving the owner a clear view of completed steps, outstanding work and problems.
Pricing
An introductory setup for one business, or a separately scoped workflow for a different process.
Approximate conversions, rounded to whole units. Frankfurter exchange rates dated . Final fees and billing currency are confirmed in your quotation.
Introductory package
A one-time EnquiryOS configuration for one business, with the included workflows agreed before quotation and release.
RM290/ one-time setup
Base price: RM290
One business · Included workflows agreed in your quotation
Discuss the enquiry setupThe setup fee does not automatically include the full five-workflow system. Exact included workflows are confirmed before quoting. Extra channels, custom integrations, migration, ongoing monitoring and maintenance require separate scope. Release requires agreed acceptance checks.
A process shaped around your business
Connect an agreed set of tools and automate one repeatable process with clear outputs, exception handling and ownership.
Scoped quotation
Scope, fees and delivery dates agreed in a proposal
Discuss a custom workflowAdditional workflows, new applications, extra channels and continuous operations need their own scope. AI is included only where it supports the agreed task.
The RM290 fee is for one-time configuration, not a monthly managed service. The included workflows must be finalized before a quotation. n8n hosting or subscription, model/API usage and any email or integration charges are paid separately by the business. Gmail account limits still apply. Ongoing maintenance, monitoring responsibilities and support must be agreed separately. Final scope, fees and billing currency are confirmed in a quotation.
Before a workflow is handed over
The agreed checks cover enquiry capture, reply routing, follow-up, reminders and recovery.
Before we start
Work directly with Amin to define the process, the tools it connects and the decisions that remain with your team.
The first system is Axelyn EnquiryOS, with five workflow cards for error monitoring, enquiry intake, customer replies, overdue follow-up and daily performance reporting. Each page explains the workflow’s purpose, process and owner handoff. The demonstration uses sample Northstar Web Studio information, not client work.
The introductory fee is RM290 for a tightly scoped one-time EnquiryOS configuration for one business. The included workflows, form, tracker, company knowledge, reminder policy, dashboard and handover must be agreed before quoting. The fee does not automatically include all five workflows. Suitability and release readiness must be confirmed first. This is not an ongoing managed service, and additional channels or custom development require a separate quotation.
No. The business provides and owns the connected accounts. n8n hosting or subscription, OpenRouter model usage and any email or integration charges are separate from the setup fee. Gmail sending limits apply. The proposal records who pays each bill, maintains company information, receives alerts and operates the workflow. Ongoing support is agreed separately.
No. The workflow checks whether a reply is appropriate. Repeated identical submissions are suppressed within the configured duplicate window, and uncertain requests or decisions can go to human review. The AI uses a read-only company knowledge source and must not invent services, prices, timelines or policies. n8n controls validation, routing, storage and sending.
No. AI email status and human-handling status are separate. A customer can receive an automated email while the enquiry remains New because a quotation or decision is still needed. The owner sees what was sent, what remains unresolved and the next action. Only the appropriate human action closes that work.
The engineering target is for 95% of successfully processed eligible enquiries to reach Gmail acceptance within 60 seconds of a valid form submission. This is not a verified guarantee or an inbox-delivery promise. Human follow-up depends on the business. No measured time-saving percentage is available yet; manual handling and post-automation human effort must be compared before making a claim.
Yes. Describe the steps, tools, inputs and outcome you need. We can review an existing workflow or scope one process separately, preserving working architecture where practical. Custom integrations, additional channels, ongoing maintenance and support have their own agreed scope, costs and responsibilities.
