1. About These Terms

These Terms of Service apply when you visit axelyn.com, contact us about a project, purchase a service, or engage Axelyn to review, build, customise, deploy, host, or support a software system.

In these terms:

• “Axelyn,” “we,” “us,” or “our” means Axelyn, Business Registration No. 202503264439 (PG0577243-P).

• “Client,” “you,” or “your” means the person or organisation purchasing or using our services.

• “Project Agreement” means an accepted proposal, quotation, statement of work, invoice, email agreement, or other written project confirmation.

By accepting a proposal, making a payment, authorising us to begin work, or using a delivered service, you agree to these terms.

2. Project Agreements

Every project will be based on an agreed scope describing the work, deliverables, estimated timeline, fees, payment schedule, and any important assumptions or exclusions.

A Project Agreement may be recorded through a signed proposal, accepted quotation, invoice, email, project management system, or another written confirmation.

Where a Project Agreement conflicts with these general terms, the Project Agreement will take priority for that specific project.

Discussions, estimates, demonstrations, or preliminary recommendations do not become binding deliverables unless they are included in the agreed scope.

3. Scope and Change Requests

Axelyn will deliver the work described in the agreed scope.

Requests that add new features, workflows, integrations, pages, data sources, infrastructure, revisions, or responsibilities may be treated as additional work. We will explain the effect on fees and timelines before starting that work.

Revisions are intended to refine agreed deliverables. They do not include restarting an approved direction, replacing the original requirements, or adding functionality that was not previously agreed.

The number of revisions, review rounds, or implementation phases will be stated in the Project Agreement.

4. Your Responsibilities

You agree to provide the information, access, content, credentials, decisions, feedback, and approvals reasonably needed to complete the project.

You are responsible for:

• ensuring that information supplied to us is accurate;

• obtaining permission to use any content, software, documents, data, trademarks, or other materials you provide;

• reviewing deliverables and providing feedback on time;

• maintaining secure access to accounts and credentials under your control;

• following any operating, security, or maintenance instructions provided during handover;

• deciding whether the completed system is suitable for your business, legal, regulatory, or operational requirements.

Delays in receiving information, access, feedback, payment, or approval may extend the delivery timeline.

5. Fees and Payments

Fees and payment dates will be stated in the Project Agreement or invoice. Unless otherwise stated, prices are quoted in Malaysian Ringgit.

Small reviews, audits, consultations, or short services may require full payment before work begins.

Larger projects may use an initial deposit followed by milestone payments or a final payment. Axelyn is not required to begin work until the required initial payment has been received.

Invoices must be paid by the stated due date. If a payment remains overdue for more than seven days, we may pause work, deployment, hosting, support, or delivery until the account is brought up to date.

The client remains responsible for completed work, approved milestones, reserved project time, and non-cancellable third-party costs.

Final production access, source files, ownership rights, credentials, or deliverables may be withheld until all outstanding project fees have been paid.

6. External Costs and Third-Party Services

Unless specifically included in the Project Agreement, Axelyn’s fees do not include:

• domains;

• VPS or cloud hosting;

• storage;

• email services;

• paid software;

• AI or model usage;

• API charges;

• payment processing fees;

• licences;

• premium plugins;

• third-party subscriptions;

• external consultants or service providers.

Third-party services are governed by their own terms, pricing, availability, security practices, and service limits. Axelyn does not control changes, outages, suspensions, data loss, price increases, or discontinued features caused by third-party providers.

We may recommend a provider, but the final decision and ongoing cost remain the client’s responsibility unless a managed service is agreed separately.

7. Hosting and Deployment

A system may be deployed to infrastructure owned by the client or to infrastructure managed by Axelyn, depending on the agreed scope.

Where the client owns the hosting account, the client is responsible for keeping the account active, paying provider charges, protecting account access, and maintaining the environment after handover unless ongoing support has been purchased.

Where Axelyn manages hosting, the hosting responsibilities, included resources, support level, renewal fees, backup arrangements, and termination process will be defined separately.

Production launch or deployment does not automatically include permanent maintenance, continuous monitoring, backups, incident response, or responsibility for every future system issue.

No uptime commitment or service-level agreement applies unless one is expressly agreed in writing.

8. Timelines and Project Pauses

Project dates are estimates unless a deadline is expressly described as fixed in the Project Agreement.

Timelines depend on the client providing timely access, content, decisions, payments, and feedback. Delays caused by the client, third-party providers, unexpected technical conditions, or scope changes may move the delivery date.

If we receive no required response from the client for 14 consecutive days, we may pause the project.

If a project remains inactive for more than 30 days, we may close or reschedule it. Restarting the project may require a revised timeline, updated quotation, or restart fee depending on availability and the remaining work.

9. Testing, Review and Acceptance

Axelyn will perform reasonable checks against the agreed requirements before delivery or launch.

You are responsible for reviewing the delivered work and reporting reproducible issues clearly. Unless another period is stated in the Project Agreement, in-scope defects should be reported within 14 days after delivery.

During this period, we will correct reproducible defects that cause the delivered work to materially differ from the agreed scope.

This does not include:

• new features;

• changed requirements;

• unrelated defects in client-provided code;

• third-party service changes;

• problems caused by unauthorised modifications;

• misuse of the system;

• issues caused by unsupported environments;

• changes made after handover.

10. Ownership and Intellectual Property

You retain ownership of the content, data, trademarks, documents, and materials that you provide to Axelyn.

Ownership of work created specifically for you will depend on the type of engagement.

Custom-built projects

After full payment, you will own the final custom deliverables created specifically for your project, subject to any third-party licences and Axelyn’s retained rights described below.

Existing or reusable Axelyn systems

Where your project is based on an existing Axelyn system, template, framework, internal tool, deployment structure, or reusable codebase, Axelyn retains ownership of that underlying system and reusable components.

Unless the Project Agreement states otherwise, you receive a non-exclusive licence to use the delivered system for your own business operations.

Axelyn’s retained materials

Axelyn retains ownership of:

• pre-existing software;

• reusable components;

• generic utilities;

• libraries;

• templates;

• deployment scripts;

• infrastructure patterns;

• development methods;

• technical knowledge;

• tools created independently of your confidential information.

We may reuse general knowledge and non-confidential components in other projects, provided that we do not disclose your confidential information or reuse your proprietary content.

Third-party and open-source software remain subject to their original licences.

11. Confidentiality

Each party agrees to protect confidential information received from the other party and to use it only for the project or another agreed purpose.

Confidential information may include business plans, source code, credentials, internal documents, customer information, product plans, financial information, system architecture, and non-public operational data.

Confidentiality obligations do not apply to information that:

• is already publicly available without a breach of these terms;

• was lawfully known before disclosure;

• is received lawfully from another source;

• is independently developed without using the confidential information;

• must be disclosed by law or a lawful authority.

A separate non-disclosure agreement may be signed where the project requires additional protection.

12. Data and Privacy

You must have the necessary rights, permissions, and lawful basis to provide any personal, confidential, or third-party data used in a project.

You should not provide highly sensitive or regulated data unless its handling has been discussed and expressly included in the Project Agreement.

Axelyn may process project contacts, communications, files, credentials, and other information as reasonably necessary to provide the services. Further information about website and business data handling is provided in our Privacy Policy.

Where Axelyn processes personal data on behalf of a client, the parties may enter into additional data-processing terms when required by the project.

No internet-connected system can be guaranteed to be completely secure. Axelyn will apply the security measures included in the agreed scope but does not promise that a system can never experience unauthorised access, vulnerabilities, service interruption, or data loss.

13. AI-Assisted Systems

Some Axelyn services may include artificial intelligence, language models, automated classification, document retrieval, summarisation, recommendation, or generated output.

AI systems may produce inaccurate, incomplete, outdated, misleading, or unexpected results. Outputs should be reviewed by an appropriate person before they are relied upon or used to make important decisions.

Unless expressly agreed otherwise, Axelyn does not guarantee:

• perfectly accurate AI answers;

• complete elimination of hallucinations;

• identical results for every request;

• uninterrupted access to third-party AI models;

• fixed model pricing or behaviour;

• suitability for legal, medical, financial, safety-critical, or compliance decisions.

The client remains responsible for determining how AI-generated output is reviewed, approved, communicated, and used inside its organisation.

AI should support human judgement rather than replace it in situations where mistakes could cause significant harm.

14. Support and Maintenance

Support after launch is not unlimited and is not included unless stated in the Project Agreement.

Ongoing services may include agreed items such as:

• system checks;

• small bug fixes;

• deployment assistance;

• monitoring review;

• minor improvements;

• updates;

• performance review;

• technical guidance.

Each support plan will define its response expectations, included hours or tasks, exclusions, and monthly fee.

Support plans do not include 24-hour availability, emergency response, unlimited changes, major new features, complete redevelopment, or responsibility for third-party outages unless expressly agreed.

Unused support capacity does not carry forward unless the relevant plan states otherwise.

15. Cancellation and Termination

Either party may end a project by giving written notice.

If the client cancels or terminates a project, the client must pay for:

• work completed up to the termination date;

• approved milestones;

• project time already reserved where stated in the proposal;

• non-refundable or non-cancellable external costs;

• any handover work requested.

The treatment of any deposit will follow the Project Agreement. Where the agreement does not specify otherwise, Axelyn may deduct completed work and committed costs before calculating any refund for work not yet performed.

Axelyn may suspend or terminate an engagement where:

• invoices remain unpaid;

• the client repeatedly fails to provide required information or access;

• the client requests unlawful, harmful, deceptive, or abusive work;

• continuing the engagement would create a security, ethical, or legal risk;

• the client materially breaches these terms.

If Axelyn ends a project without a breach by the client, we will refund prepaid fees for services that were not delivered, excluding committed third-party costs.

16. Warranties and Disclaimers

Axelyn will provide its services with reasonable professional care and according to the agreed scope.

Unless expressly stated in writing, we do not guarantee that a system will:

• generate a particular amount of revenue or cost savings;

• meet every unstated expectation;

• remain compatible with every future software update;

• operate without interruption or defects;

• be immune from security incidents;

• achieve a particular search ranking, adoption rate, performance result, or business outcome.

Recommendations, estimates, audits, and technical reviews are based on the information available at the time. They do not constitute legal, accounting, financial, regulatory, or other licensed professional advice.

Nothing in these terms excludes rights or obligations that cannot lawfully be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Axelyn will not be liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, revenue, opportunity, reputation, anticipated savings, business, or data.

Axelyn is not responsible for loss caused by:

• third-party providers;

• client-supplied code, data, content, instructions, or credentials;

• unauthorised changes;

• failure to follow handover instructions;

• unpaid or suspended services;

• events outside our reasonable control.

To the fullest extent permitted by law, Axelyn’s total aggregate liability arising from a project will not exceed the total fees paid to Axelyn for the affected project during the 12 months before the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited.

18. Portfolio and Publicity

Unless confidentiality has been agreed, Axelyn may identify the client and display non-confidential parts of completed or publicly launched work in its portfolio, website, case studies, proposals, or social channels.

We will not publish confidential information, private credentials, restricted data, internal documents, or non-public product details.

You may request in writing that a project remain private. This should preferably be agreed before the project begins or before public launch.

19. Website Use

The information on axelyn.com is provided for general information and may be updated without notice.

You may not:

• attempt to gain unauthorised access to the website or connected systems;

• interfere with the website’s operation or security;

• introduce malware or harmful code;

• scrape or copy protected content for unauthorised commercial use;

• impersonate Axelyn or misrepresent an association with us.

Links to external websites are provided for convenience. Axelyn does not control and is not responsible for their content, availability, security, or privacy practices.

20. Events Outside Our Control

Neither party will be responsible for delay or failure caused by events beyond its reasonable control. These may include internet or cloud outages, cyberattacks, provider failures, natural disasters, government actions, labour disruptions, widespread technical failures, or other unforeseen events.

The affected party should communicate the issue and resume its obligations when reasonably possible.

21. Disputes and Governing Law

The parties agree to first attempt to resolve any disagreement through direct, good-faith discussion.

These terms and any related engagement are governed by the laws of Malaysia. Any dispute that cannot be resolved through discussion will be subject to the jurisdiction of the courts of Malaysia.

22. General Terms

If part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

You may not transfer a Project Agreement to another party without Axelyn’s written approval. Axelyn may use employees, contractors, or specialist service providers to assist with delivery while remaining responsible for the agreed work.

These terms, together with the relevant Project Agreement and Privacy Policy, form the agreement between Axelyn and the client concerning the relevant services.

23. Changes to These Terms

We may update these terms when our services, practices, or legal requirements change.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not replace the agreed commercial terms of an existing signed or accepted Project Agreement unless both parties agree in writing.

24. Contact

Questions about these terms may be sent to:

Axelyn
Business Registration No. 202503264439 (PG0577243-P)
Email: aminh@axelyn.com
Website: axelyn.com